Returns & Refunds
We want to resolve order issues fairly and clearly. Before returning any item, please contact support@memsmartliving.com and include your order number.
Do not send a return without authorization. Because some products are fulfilled by third-party partners, the correct return address may be different from the address shown on the original parcel.
Damaged, defective or incorrect items
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate resolution in accordance with applicable law.
Change-of-mind returns
Return eligibility can depend on the item, its condition, and any applicable supplier or product restrictions. Items should be unused, in their original condition, and with original packaging where applicable. For hygiene-sensitive or personal-care products, opened or used items may not be eligible for return where permitted by law.
Refunds
Approved refunds are sent to the original payment method after the return or claim has been reviewed. Your bank or payment provider may take additional time to post the refund.
Cancellations
If you need to cancel an order, contact orders@memsmartliving.com as quickly as possible. We cannot guarantee cancellation once an order has entered processing or fulfillment.
This policy does not limit any rights you may have under applicable consumer law.